Privacy Policy

1. Who We Are

Sage (“we,” “us,” or “our”) operates sagelivings.com, a senior living discovery and matching platform. Questions about this policy? Email us at info@sagelivings.com.

2. What We Collect

We collect the following categories of personal information:

• Identifiers: Name, email address, phone number (optional)
• Account data: Password (hashed), account preferences, saved favorites
• Tour request data: Name, email, phone, preferred tour date, relationship to prospective resident, and any notes you provide
• Usage data: Pages visited, search queries, filters applied, facility detail views, IP address, browser type, device type
• User-generated content: Reviews and ratings you submit
• AI chat data: Messages you send to the Sage AI Advisor

We do not collect Social Security numbers, financial account numbers, health records, or other sensitive personal information.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Sage platform
• Process and forward tour requests to the specific senior living community you selected
• Send you confirmations and updates related to your tour requests
• Maintain your account and saved favorites
• Display your reviews on facility pages
• Power the AI Advisor feature
• Analyze usage patterns to improve search results and recommendations
• Comply with legal obligations and enforce our Terms of Service

4. Who We Share Your Information With

We share personal information in the following circumstances:

• Senior living communities: When you submit a tour request, we share your contact information with the specific community you selected, and only that community.
• Service providers: We use third-party services including Supabase, Vercel, Groq, and Mapbox. These providers process data on our behalf.
• Legal compliance: We may disclose information if required by law, subpoena, or to protect the rights and safety of Sage and its users.

6. Your CCPA / CPRA Rights (California Residents)

If you are a California resident, you have the following rights:

• Right to Know: Request a copy of personal information collected in the past 12 months.
• Right to Delete: Request deletion of your personal information.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt-Out: Opt out of the sale or sharing of your personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising these rights.

To exercise any of these rights, contact us at info@sagelivings.com with the subject line “CCPA Privacy Request.”

8. Data Security

We use industry-standard security measures including encrypted connections (HTTPS/TLS), hashed password storage, and access controls. No method of transmission over the internet is 100% secure.

9. Data Retention & Account Deletion

We retain your account information for as long as your account is active. When you delete your account, we process your data as follows:

• Deleted immediately: Your authentication credentials, profile, saved favorites, and group memberships are permanently removed.
• Anonymized: Reviews you submitted are disassociated from your identity (your name and user ID are removed). The review text and rating remain visible to preserve community transparency. Tour requests are similarly disassociated.
• Soft-deleted: Facility listings you own are marked as deleted and hidden from the platform. These records are retained in an inactive state for up to 90 days.

After 90 days, all soft-deleted records (including facility listings and anonymized reviews) are permanently and irreversibly purged from our systems through an automated process.

Tour request data for active accounts is retained for up to 3 years, after which it is automatically deleted.

To request immediate and complete deletion of all your data (including anonymized content) before the 90-day retention period, contact us at info@sagelivings.com with the subject line “Full Data Deletion Request.” We will process your request within 45 days as required by the CCPA/CPRA.

10. Children’s Privacy (COPPA)

Sage is not directed at children under 13. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. For material changes, we will provide at least 30 days’ notice by email or by posting a notice on the Site.

12. Contact Us

Questions about this Privacy Policy? Contact us at: info@sagelivings.com